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SOPs & Policies

5 documents need your sign-off.

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Complaints handlingPolicy · How the practice receives, acknowledges and responds to complaints.

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Needlestick and sharps injuryProtocol · Immediate actions after a needlestick or sharps injury.

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Registering patients without a permanent addressSOP · Registering patients who do not have a fixed address.
Reporting staff sickness absenceSOP · How to report that you are unwell and unable to work, and what happens when you return.

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Safeguarding adults and childrenPolicy · How staff recognise and raise safeguarding concerns.